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The Kimpton Brice Hotel Front Desk

Ask Us Anything

FREQUENTLY ASKED QUESTIONS

Truth be told, knowledge is power

As we learned in grade school, "there's no such thing as a dumb question." We're thrilled to pass on knowledge. Find some FAQ below, and contact us if your particular query seems to be MIA.

General

Destination Amenity / Fee

The Destination Fee is $30.00 USD + TAX and includes the following:

EXCLUSIVE PERKS

  • Daily Food + Beverage Credit ($20.00 USD Per Day) Ask to charge to your room!

Please note - these charges will fall off once you have checked out. However, if the amount exceeds the $20.00 per day you must pay the difference upon checkout.

EX: 5 Nights = $100.00 credit. Upon check out, the balance is $150.00 - the guest must pay the difference $50.00

  • x2 Water Bottles via the Front Desk
  • Complimentary Yoga + Sips Access on Eventbrite
  • 50% off Pricing for Eventbrite Brice Activities
  • 35% OFF Cobblestone + Moss CODE: KIMPTON35
  • 15% OFF Morgan + Rae Boutique
  • 15% OFF Captital Bee Co.
  • 10% OFF River Steet Sweets
  • 10% OFF Fancy Pheasant 
  • 10% OFF Wet Willies

*food only*

  • 10% OFF Milan Day Spa
  • 10% OFF Byrd's Cookies
  • 10% OFF Le Macaron Broughton St. 

Savannah Location Exclusive 

Please show your card upon checkout to our vendors and recieve the discount. 

What is check in/check out time?

Check in time is 4 p.m.; check out is 11 a.m.

Do you allow smoking on property? In the rooms?

Kimpton Brice Hotel is a completely non-smoking hotel

How much do you charge for high speed/wifi internet access?

Whether you're plugged in or not, IHG® Rewards members get complimentary high-speed during every stay.

Do you have a fitness center? What kind of equipment does it have? What are the hours?

Yes. A complimentary fitness center located across the pool area, open from 6am - 10pm daily. 

Do you offer room service? What are the hours?

No, at this time we are offering 24/7 gourmet pantry service for our guests' convenience. 

Do you have a business center?

We provide business services including fax, copy and printing via the front desk.

Do you have a pool?

Yes, Kimpton Brice has an outdoor pool that is open from 10am to sunset, weather permitting. 

Do you have a spa? What are the hours?

No, we do not have a spa. 

Do you offer Breast Milk storage for parents? Can I arrange a milk-safe fridge during my stay?

As part of our On-Demand Family Fridge program, guests can have one of our dedicated Mini Me Milk Fridges delivered to their room as a complimentary service, just by asking the front desk. The fridges allow parents to store milk while staying with us, at the temperature required by the CDC.

Has Kimpton Updated their cleaning practices and amenities? 

We’ve enhanced our cleaning protocols to help ensure that our hotels, restaurants and bars continue to be safe welcoming spaces for everyone. Read more about Kimpton's Approach to Clean here. 

 

 

Can I earn rewards for stays at Kimpton Hotels?

Every time you stay at Kimpton, you’re now part of the extended IHG® family. As an IHG® One Rewards member, you can earn and redeem points in more ways than ever. Join Now.  

Transportation/Directions

How do I get to the hotel?

Please see our Maps & Directions page.

Do you offer free shuttle service from the airport?

We do not offer a complimentary shuttle service. Please contact the hotel directly for options

What are your cross streets?

We are located on Bay Street & Houston Street

Do you have onsite parking? How much is parking? Is it included in my room rate?

Yes we offer Valet parking at $49* overnight, with in and out privileges. 

 

*Price subject to change at any time based on market rates. 

Reservations

Will your rooms allow rollaway beds/cribs/playards? Is there a charge?

Kimpton Brice Hotel does not currently offer rollaway beds or cribs.  Playards are available at no charge.

I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?

Please contact the website with which you made your reservation

What is your cancellation/deposit policy?

Cancellations must occur 48 hours prior to local hotel time of 6pm.  Guests who do not cancel prior to 48 hours before local hotel time of 6pm will be charged a one night's room plus tax.  Cancellation policy is subject to change.

Is my ID/passport required at check in?

We do require a photo ID at the time of check in for all reservations.

What is the minimum age requirement to check into the room?

Special rules may apply for guests under the age of 18.  This varies by hotel so please contact the hotel for further information prior to making a reservation.

Do you have connecting rooms?

We do have a limited number of connecting rooms on property. This is on a request basis and cannot be guaranteed

Do you have ADA rooms?

Kimpton Brice Hotel does have ADA rooms available. Room types for accessibility can be booked online and can be found on our accommodations page.

Do you have an early departure fee?

An early departure fee of up to one night's room and tax may apply on all reservations

Restaurant

What are the hours of the restaurant/bar/lounge?

Restaurant Hours are listed here

Accounting

I have questions about my bill. Who do I call?

For all billing issues please contact our Accounting Department.

What forms of payment are accepted to pay for my room?

We accept all major credit cards

Pets

Do you have pet free rooms for those with allergies?

We do offer pet free rooms

Are pets allowed? Are there restrictions for weight, height or types?

Pets are welcome with no restriction on types or size. Pet owners will be asked to fill out a waiver accepting responsibility for any damage or cleaning charges that may occur while at the hotel. More info can be found on our Pet Friendly page

Do you have pet sitting or dog walking services?

Pet-sitting and dog walking services are available through our concierge. Please contact the concierge in advance for these services

How far do you have to walk to take your pet out?

Washington Square is just across the street, as is Emmet Park

Concierge

I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?

Contact us at frontdesk@bricehotel.com prior to your arrival to set up these services

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